Principal Service Design Consultant
Capco | March 2022 to Present
Capco is a management consulting firm specializing in the financial services industry. I worked within Capco Digital, the arm of the organization specializing in innovation, digital transformation, and design.
Senior Service Designer
Steampunk | February 2021 to February 2022
Steampunk is a government contracting firm that holds human-centered design at the core, allowing software solutions to be designed and built at speed.
Design Strategist
Fannie Mae | August 2020 to December 2020 (contract)
Fannie Mae’s Customer Experience Design team brought design expertise to product teams and marketing & communications initiatives through a shared services offering.
CX and Design Thinking Manager
ICF Next | April 2019 to August 2020
ICF Next’s Experience Design team applies human-centered design methods to find ways to delight customers through positive user experiences.
Senior Innovation analyst
Idea Couture (now a part of Cognizant) | March 2017 to April 2019
Idea Couture a strategic innovation and experience design firm within Cognizant Interactive. The company brings together interdisciplinary thinkers to help clients create new business, product and service ideas that link to economic value creation.
Strategy Analyst
KBS Canada (now Forsman and Bodenfors) | June 2015 to March 2017
KBS Canada is a creative advertising agency that produces brand strategies and award-winning campaigns for Canada’s leading consumer brands.
Strategy Analyst
Sonic Boom (now NATIONAL PR) | April 2014 to June 2015
Sonic Boom is a social and digital advertising agency that created and optimized digital advertising content, namely for Ford Canada.
Digital Analyst
Edelman Canada | February 2012 to April 2014
Edelman is one of the world’s leading independent public relations firms.